Changes to telephone fees and services

Many telephone providers are making changes due to COVID‑19.

Last updated: June 18, 2020

Many telephone providers are making changes due to COVID‑19. The information below covers a few main companies in Canada. If your provider is not shown here, visit their website or call them to learn about the supports they are providing.

 

Bell Canada

Reference

Bell Canada is providing supports for their customers during the COVID-19 challenge.

  • If you are having trouble paying your bills, Bell can give flexible payment options. To get these options, login at mybell.ca or call 1 866 310-BELL (2355).

 

Cogeco

Reference

  • Cogeco will not terminate the services of customers unable to pay their bills due to disruptions caused by the COVID-19 pandemic.
  • For the same reason, late fees will be waived temporarily.
  • For any questions: See FAQ or call us at 1-800-267-9000.

 

Rogers

Reference

  • If you are having trouble paying your bills, Rogers can provide flexible payment options. To get these options, call 1 877 559-5202.
  • Until June 30, 2020 long distance calling fees will be waived across Canada for phone customers.

 

Shaw and Shaw Direct

Reference

 

Telus

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  • If you are having trouble paying your bills, Telus can give flexible payment options. To get these options, call 1-888-811-2323.

 

Virgin Mobile

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Who can get this support?

Not applicable.

How can I get this support?

See above.